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🎆 Important Announcements for Re-Opening Roots Aquatics and Fitness Center and Roots Cycle 🎆

Updated: 4 days ago

To Our Roots Community, 

Welcome back to Roots. As always, Roots Aquatics & Fitness Center and Roots Cycle is committed to the cleanliness of our facility and the healthy and safety of our community. Now we’re taking it to an even higher level.   During these past few months of closure, we have taken our time to craft new processes for our staff, riders, and members; as confident as we are in our new protocols, this is just the start. As we listen, learn and watch other states and fellow industry businesses re-open, we will be fine-tuning and updating our operations to implement a standard of safety that will make us all feel comfortable in our facilities.  We understand you have missed our fitness center and studio – trust us, we’ve missed you more than you know. This is an adjustment for all of us and truly believe that with kindness, patience, and excitement, we will be able to welcome you all back. Our front desk teams are excited to assist you with any questions about your memberships or packages during your first visit back.   Below is our current plan as we believe these will be our best operational guidelines to successfully and safely reopen our doors.  


PLANTING THE SEEDS FOR HEALTHY (and cleaner) BODIES AND MINDS We have always been prideful of our cleanliness in all facilities on campus. Now we’re taking it to an even higher standard. Top grade disinfectant and more frequent cleaning will be seen as soon as our doors open.  Instructors and staff members are required to wear a mask when walking through the facility, working at our front desk, or personal training; we encourage our members and riders to also wear a mask when entering and leaving our facilities. We are not requiring masks to be worn during any type of workout. Additionally, all staff and members will be required to thoroughly wash their hands according to CDC guidelines immediately upon entering.  We will also be implementing that all staff members will have their temperature checked before entering.   All hands, literally, will be on deck! We will sanitize all equipment, bikes in the studio, all door handles, bathroom surfaces, benches, cubbies, desks, computers, light switches, and microphones. Any surface that is exposed to customers or staff will be disinfected multiple times daily. Note: We will have a minimum of 15 minutes between each class to allow for sanitization prior to the next group of riders or members entering the studio and group room.  All customer service and cleaning staff will be equipped with masks and will be there to assist and monitor our members.  



BEFORE YOUR WORKOUT At Home Self-Check Reminders: 

  • If you have a cough, fever, or symptoms of COVID-19, please do not come in our facilities until you’re symptom and fever-free for 3 days. 

  • If you have tested positive for COVID-19, or have knowingly come into contact with someone who has, we ask that you do not come to our facilities for 14 days or until you test negative. 

  • If you feel unwell or have any concerns about coming back, please stay home and stay safe. We’ll welcome you back when you’re healthy again. 


A few gentle reminders:

  • All classes will now be 45 minutes.

  • At this time, we do not encourage back-to-back class reservations.

  • All classes open 7 days in advance. For instance, on June 22 classes will be open to reserve for June 29.

  • At this time, Childcare services will be temporarily suspended. We hope to re-open this service by August 31st.


CHECKING IN at ROOTS AQUATICS & FITNESS CENTER:

Upon arrival, please exit your vehicle and enter our facility through the front door. During your first visit, we ask that you stop front desk if you have any questions in regards to your membership and wait in line on the pre-spaced markers.  Key tags MUST be scanned at the key fob on the front desk in order to sign into the facility. If you need a new one, the front desk will be happy to get you a replacement one for $3.  Towels, Mats, & Such To keep you and fellow members safe, we have decided to remove our mats, blankets, and towels; we have also decided to close our showers and locker-area of our locker rooms for the time being. Our water-filling stations will only operate from the touchless filler but please try to come to work out with a pre-filled water bottle. Please limit what you bring into our facility; we suggest you come prepared with a fitness mat, keys, cell phone, water bottle, towel and a change of clothes & shoes. 



CHECKING IN at ROOTS CYCLE: Our mobile app will take care of check-in utilizing your own personal device. These app notifications/features will be triggered when all three of the following criteria are met: 

  • Location services enabled on your personal device. 

  • Booked class start time is within 30 minutes. 

  • Your mobile device is within .10 miles of the studio. 

Our staff is here to help, from a safe distance. We will be restricting our staff from leaving the front desk, aside from studio cleaning and necessary rider assistance for weight exchange or bike set-up.  Once clipped into your bike, feel free to remove your mask and place in a cup holder. For the safety of our members, riders and staff, there will be no late entry permitted for any classes or rides once it has begun. If you plan to attend class you will be required to book ahead of time so we can adequately plan for each class set up.   If you cannot make the class, please cancel your reservation within an hour before class from the Roots Cycle App or call our facility at 413-562-7433.

DURING YOUR WORKOUT General Guidelines

  • We are asking that all members enter and exit our facility wearing a mask; upon entering, all members will be asked to wash their hands.

  • Come prepared to get your workout done with an hour time frame to respect others wanting to use the facility as we will be operating at 40% capacity.

  • Bring a change of shoes, your own mat, sweat towel, pool towel, and water bottle.

  • Showers and Changing Areas of the locker rooms will be temporarily closed for the time being. 

  • At this time, Childcare services will be temporarily suspended. We hope to re-open this service by August 31st.


Guidelines for Classes including Tread n Shred, Large Group Training, Outdoor Classes, Rides at Roots Cycle and Small Group Training:

  • Pre-registration is now required for all classes. (If you still need to download the Apps, please follow the directions at the bottom of this email.)

  • To ensure your personal and fellow members’ safety, your workout station and equipment, if any is needed, will be pre-set up and assigned by the instructor. 

  • Please do not wait outside of the Large Group Room for class; arriving 5 minutes ahead of time should give you ample of time to get in class. If the instructor is still in the room setting up or cleaning, please wait outside by Sierra's cafe located on the 2nd floor. The instructor will then allow members to come into class.

  • Upon entering the Large Group Room, please keep your personal items with you at your designated space. If a piece of equipment or weight needs to be changed out, the instructor will be able to help you, limiting the movement within fellow members’ space.  

  • At Roots Cycle, the studio door will be open at least 15 minutes before class; feel free to come early to get your shoes, set up your bike, and exchange any hand weights if needed. If hand weights need to be changed out, the instructor will be able to help you, limiting the movement within fellow riders’ space.

  • Once clipped into your bike, feel free to remove your mask and place in a cup holder.

  • Fans will not be turned on at both facilities for the time being -- get ready to sweat!!  😃 

  • Outdoor classes are offered at Roots Athletic Center Tuesday & Thursday at 8:30a and Monday-Thursday at 4:30p. Plan to bring your own mat, water, sunscreen and/or hat.

  • If the weather is not in our favor, class will still be held on an indoor field in Roots Athletic Center.


Guidelines for Water Aerobics

  • Pre-registration is now required for all classes. (If you still need to download the Apps, please follow the directions at the bottom of this email.)

  • Please come dressed an ready to go as our changing area and showers will be closed temporarily. 

  • Bring your personal items with you on the pool deck and place them on the blue bleachers 6 feet apart. 

  • To ensure your personal and fellow members’ safety, your workout station and equipment, if any is needed, will be pre-set up and assigned by the instructor. 

  • Dry off as best you can before entering the locker rooms; feel free to change in the stall but we encourage you to keep our floors as dry as possible so plan to bring an extra towel. 


Guidelines for the Strength Room:

  • Some equipment has been removed to increase the space availability for our members and staff.

  • We ask that 2 people are on the turf area at a time.

  • We ask that you minimize super-setting between multiple pieces of equipment at a time. 

  • Please feel free to wipe down your equipment as we have increased our sanitation stations; our Fitness Attendant will be wiping your equipment down after your use as well.


Guidelines for the Lap Pool:

  • Please You do not need to pre-register for lap swim. We ask that if you come with someone you live with and are comfortable to circle swim, that you choose to do so. 

  • You can find the lap pool schedule on our website under the fitness tab.

  • Please come dressed an ready to go for your swim as our changing area and showers will be closed temporarily. 

  • Bring your personal items with you on the pool deck and place them on the blue bleachers 6 feet apart. 

  • If you choose to use a kick board, flippers, or any other equipment, be sure to spray it down with the cleaning spray located on top of the equipment rack. 

  • Dry off as best you can before entering the locker rooms; feel free to change in the stall but we encourage you to keep our floors as dry as possible so plan to bring an extra towel. 



AFTER YOUR WORKOUT ROOTS AQUATICS AND FITNESS CENTER After all classes or workouts, we ask that our members exit through the main front door. If you have taken a Large Group Training class, there will be no early exit; you will be required to stay through the cool-down. After Class or a Personal Training session, please leave equipment disinfecting to the instructor.  ROOTS CYCLE There will be no early exit from class; you will be required to stay through the cool-down. The instructor will call members out by rows beginning Row 4 to Row 1, to wipe down their bikes and exit the studio.  Once in the lobby, please drop off your towel and shoes in our labeled bins to return; grab your personal shoes and only stop by the front desk if you have questions about your rides or membership.  Trust us, we love when our members hang out in the lobbies and we know the socializing is a huge aspect everyone misses. But to ensure your safety, we ask that you keep your pre and post workout chats to a minimum in our spaces to practice proper social distancing.

Thank you for your continued patience and support!

STAY ROOTED

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